A few things you may want to know.
From shipping and tracking to returns and order changes, here are answers to some of the questions we hear most often.
Before your bag arrives.
How long does it take to process my order?
Orders are typically prepared and dispatched within 1-3 business days after your order is confirmed.
How long does shipping take?
Estimated delivery times after dispatch are generally:
United States: 10-14 business days
Europe: 7-10 business days
South Korea: 4-7 business days
Delivery may occasionally take longer because of customs, local carriers, weather, holidays, or other circumstances outside our control.
Do you provide tracking?
Yes. Once your order has been dispatched, tracking information will be sent automatically to the email address used at checkout.
How much is shipping?
Shipping rates vary by destination and are shown at checkout. Free standard shipping is available on qualifying orders, and the minimum order amount may vary by destination.
Do you ship internationally?
Yes. We ship to selected international destinations, including the United States, Europe, South Korea, and other supported markets.
Available shipping options will be shown at checkout after you enter your delivery address.
Can I change my shipping address after placing an order?
If your order has not yet been dispatched, we can usually update your shipping address.
Please contact support@keeplovely.com as soon as possible.
If something isn’t quite right.
What is your return policy?
You may request a return within 30 days of receiving your order.
Items should be unused and returned in their original condition, with original packaging, straps, accessories, and included components where applicable.
Who pays for return shipping?
For standard change-of-mind returns, return shipping is normally the customer’s responsibility.
If your item arrived damaged, defective, or incorrect, please contact us and we’ll work with you on the appropriate return or replacement shipping solution.
What if my item arrives damaged or incorrect?
Please contact us as soon as possible at support@keeplovely.com .
Include your order number, a short description of the issue, and clear photos where possible. We’ll review the issue and arrange an appropriate solution, such as a replacement or refund.
How long does a refund take?
Once an eligible return is received and inspected, refunds are generally processed within 5-10 business days.
Your bank or payment provider may require additional time before the funds appear in your account.
Do you charge a restocking fee?
No. We do not charge a standard restocking fee for eligible returns.
Still deciding?
Can I ask about a bag before ordering?
Absolutely. If you have questions about a bag’s size, details, styling, or everyday use, feel free to contact us before placing your order.
How can I contact Keeplovely?
You can reach us at support@keeplovely.com .
We typically reply within 1-2 business days.
What should I include when contacting support?
If your question is about an existing order, please include your order number and the email address used at checkout.
This helps us locate your order and assist you more quickly.
We’re here to help.
If you couldn’t find what you were looking for, send us a message and we’ll get back to you as soon as we can.
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