Simple returns, thoughtfully handled.
We hope you love your Keeplovely bag. If something is not quite right, we’re here to help make the return process as clear and straightforward as possible.
Changed your mind?
You may request a return within 30 days of receiving your order.
Please contact us before sending anything back so we can provide the correct return instructions and return address.
What can be returned?
UNUSED CONDITION
Items should be unused and free from noticeable wear, stains, odors, or damage caused after delivery.
ORIGINAL DETAILS
Please return the item with its original packaging, accessories, straps, and included components where applicable.
RETURN APPROVAL
Please contact us before returning an item. Returns sent without prior instructions may be delayed.
Three simple steps.
Contact us
Email support@keeplovely.com with your order number and the reason for your return.
Receive instructions
We’ll provide the correct return instructions and return address for your order.
Send it back
Once your return arrives and is inspected, we’ll process your eligible refund.
CHANGE-OF-MIND RETURNS
If you are returning an item because you changed your mind, selected the wrong item, or simply no longer want it, return shipping costs are normally the customer’s responsibility.
DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. We’ll review the issue and arrange an appropriate solution, such as a replacement or refund.
REFUNDS
Once an eligible return is received and inspected, refunds are generally processed within 5-10 business days. Your bank or payment provider may require additional time before the funds appear in your account.
EXCHANGES
If you would like a different item, please contact us first. Depending on availability and destination, we may recommend returning the original item and placing a new order.
RETURN SHIPPING
For standard change-of-mind returns, return shipping is normally paid by the customer. If the item is damaged, defective, or incorrectly sent, Keeplovely will work with you on the appropriate return or replacement shipping solution.
RESTOCKING FEES
We do not charge a standard restocking fee for eligible returns.
Consumer rights may vary depending on your country or region. Where local consumer law provides additional or stronger rights, those rights will continue to apply.
We’ll help you through it.
Contact us with your order number and a short description of the issue. If your item arrived damaged or incorrect, including clear photos can help us resolve things faster.
START A RETURN →