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{"id":1531,"date":"2026-09-13T22:06:46","date_gmt":"2026-09-13T14:06:46","guid":{"rendered":"https:\/\/keeplovely.com\/?page_id=1531"},"modified":"2026-09-13T22:18:38","modified_gmt":"2026-09-13T14:18:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/keeplovely.com\/ko\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1531\" class=\"elementor elementor-1531\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b751e08 e-flex e-con-boxed e-con e-parent\" data-id=\"b751e08\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cdb556a elementor-widget elementor-widget-html\" data-id=\"cdb556a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- KEEPLOVELY FAQ PAGE\r\nPaste this entire block into ONE Elementor HTML widget.\r\nScoped to .kl-faq so it won't affect your Astra header\/footer.\r\n-->\r\n\r\n<style>\r\n\r\n.kl-faq{\r\n  --ink:#2a211c;\r\n  --muted:#6e625a;\r\n  --paper:#f7f4ef;\r\n  --paper2:#f1ede7;\r\n  --line:#ddd5cb;\r\n  font-family:Arial,Helvetica,sans-serif;\r\n  color:var(--ink);\r\n  background:#fff;\r\n}\r\n\r\n.kl-faq *{\r\n  box-sizing:border-box;\r\n}\r\n\r\n.kl-faq .serif{\r\n  font-family:Georgia,\"Times New Roman\",serif;\r\n  font-weight:400;\r\n  letter-spacing:.01em;\r\n}\r\n\r\n.kl-faq .wrap{\r\n  max-width:980px;\r\n  margin:0 auto;\r\n  padding:0 32px;\r\n}\r\n\r\n.kl-faq .eyebrow{\r\n  margin:0 0 20px;\r\n  font-family:\"Courier New\",Courier,monospace;\r\n  font-size:13px;\r\n  line-height:1.4;\r\n  letter-spacing:.22em;\r\n  text-transform:uppercase;\r\n}\r\n\r\n\r\n\/* HERO *\/\r\n\r\n.kl-faq .hero{\r\n  padding:112px 0 96px;\r\n  background:var(--paper);\r\n  text-align:center;\r\n}\r\n\r\n.kl-faq .hero-inner{\r\n  max-width:820px;\r\n  margin:0 auto;\r\n}\r\n\r\n.kl-faq .hero h1{\r\n  margin:0;\r\n  color:var(--ink) !important;\r\n  font-size:clamp(52px,6.5vw,86px);\r\n  line-height:1.02;\r\n}\r\n\r\n.kl-faq .hero p{\r\n  max-width:700px;\r\n  margin:30px auto 0;\r\n  color:var(--muted);\r\n  font-size:18px;\r\n  line-height:1.85;\r\n}\r\n\r\n\r\n\/* FAQ GROUPS *\/\r\n\r\n.kl-faq .faq-section{\r\n  padding:100px 0;\r\n}\r\n\r\n.kl-faq .faq-section.alt{\r\n  background:var(--paper);\r\n}\r\n\r\n.kl-faq .section-head{\r\n  margin-bottom:42px;\r\n}\r\n\r\n.kl-faq .section-head h2{\r\n  margin:0;\r\n  font-size:clamp(36px,4vw,54px);\r\n  line-height:1.1;\r\n}\r\n\r\n.kl-faq .faq-list{\r\n  border-top:1px solid var(--line);\r\n}\r\n\r\n.kl-faq details{\r\n  border-bottom:1px solid var(--line);\r\n}\r\n\r\n.kl-faq summary{\r\n  position:relative;\r\n  cursor:pointer;\r\n  list-style:none;\r\n  padding:26px 52px 26px 0;\r\n  font-family:Georgia,\"Times New Roman\",serif;\r\n  font-size:24px;\r\n  line-height:1.35;\r\n  color:var(--ink);\r\n}\r\n\r\n.kl-faq summary::-webkit-details-marker{\r\n  display:none;\r\n}\r\n\r\n.kl-faq summary:after{\r\n  content:\"+\";\r\n  position:absolute;\r\n  right:4px;\r\n  top:50%;\r\n  transform:translateY(-50%);\r\n  font-family:Arial,Helvetica,sans-serif;\r\n  font-size:28px;\r\n  font-weight:300;\r\n  color:var(--ink);\r\n}\r\n\r\n.kl-faq details[open] summary:after{\r\n  content:\"\u2212\";\r\n}\r\n\r\n.kl-faq .answer{\r\n  padding:0 52px 28px 0;\r\n  color:var(--muted);\r\n  font-size:17px;\r\n  line-height:1.9;\r\n}\r\n\r\n.kl-faq .answer p{\r\n  margin:0 0 14px;\r\n}\r\n\r\n.kl-faq .answer p:last-child{\r\n  margin-bottom:0;\r\n}\r\n\r\n.kl-faq .answer a{\r\n  color:var(--ink);\r\n  text-decoration:underline;\r\n}\r\n\r\n\r\n\/* SUPPORT *\/\r\n\r\n.kl-faq .support{\r\n  padding:100px 0;\r\n  background:var(--paper2);\r\n  text-align:center;\r\n}\r\n\r\n.kl-faq .support-inner{\r\n  max-width:720px;\r\n  margin:0 auto;\r\n}\r\n\r\n.kl-faq .support h2{\r\n  margin:0 0 24px;\r\n  font-size:clamp(36px,4vw,54px);\r\n  line-height:1.12;\r\n}\r\n\r\n.kl-faq .support p{\r\n  margin:0 auto 30px;\r\n  max-width:620px;\r\n  color:var(--muted);\r\n  font-size:17px;\r\n  line-height:1.85;\r\n}\r\n\r\n.kl-faq .btn{\r\n  display:inline-block;\r\n  padding:16px 24px;\r\n  border:1px solid var(--ink);\r\n  color:var(--ink);\r\n  text-decoration:none;\r\n  font-family:\"Courier New\",Courier,monospace;\r\n  font-size:13px;\r\n  font-weight:700;\r\n  letter-spacing:.14em;\r\n  text-transform:uppercase;\r\n  transition:.2s ease;\r\n}\r\n\r\n.kl-faq .btn:hover{\r\n  background:var(--ink);\r\n  color:#fff;\r\n}\r\n\r\n\r\n\/* MOBILE *\/\r\n\r\n@media(max-width:850px){\r\n\r\n  .kl-faq .wrap{\r\n    padding:0 22px;\r\n  }\r\n\r\n  .kl-faq .hero{\r\n    padding:80px 0 70px;\r\n  }\r\n\r\n  .kl-faq .hero h1{\r\n    font-size:clamp(44px,12vw,66px);\r\n  }\r\n\r\n  .kl-faq .hero p{\r\n    font-size:17px;\r\n  }\r\n\r\n  .kl-faq .faq-section{\r\n    padding:75px 0;\r\n  }\r\n\r\n  .kl-faq summary{\r\n    padding:22px 42px 22px 0;\r\n    font-size:21px;\r\n  }\r\n\r\n  .kl-faq .answer{\r\n    padding:0 40px 24px 0;\r\n    font-size:16px;\r\n  }\r\n\r\n  .kl-faq .support{\r\n    padding:75px 0;\r\n  }\r\n\r\n}\r\n\r\n<\/style>\r\n\r\n\r\n<div class=\"kl-faq\">\r\n\r\n\r\n  <!-- HERO -->\r\n\r\n  <section class=\"hero\">\r\n\r\n    <div class=\"wrap\">\r\n\r\n      <div class=\"hero-inner\">\r\n\r\n        <div class=\"eyebrow\">\r\n          KEEPLOVELY \u00b7 FAQ\r\n        <\/div>\r\n\r\n        <h1 class=\"serif\">\r\n          A few things you may want to know.\r\n        <\/h1>\r\n\r\n        <p>\r\n          From shipping and tracking to returns and order changes,\r\n          here are answers to some of the questions we hear most often.\r\n        <\/p>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/section>\r\n\r\n\r\n  <!-- ORDERS & SHIPPING -->\r\n\r\n  <section class=\"faq-section\">\r\n\r\n    <div class=\"wrap\">\r\n\r\n      <div class=\"section-head\">\r\n\r\n        <div class=\"eyebrow\">\r\n          ORDERS & SHIPPING\r\n        <\/div>\r\n\r\n        <h2 class=\"serif\">\r\n          Before your bag arrives.\r\n        <\/h2>\r\n\r\n      <\/div>\r\n\r\n\r\n      <div class=\"faq-list\">\r\n\r\n        <details>\r\n          <summary>\r\n            How long does it take to process my order?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              Orders are typically prepared and dispatched within\r\n              <strong>1-3 business days<\/strong> after your order is confirmed.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n\r\n        <details>\r\n          <summary>\r\n            How long does shipping take?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              Estimated delivery times after dispatch are generally:\r\n            <\/p>\r\n\r\n            <p>\r\n              United States: <strong>10-14 business days<\/strong><br>\r\n              Europe: <strong>7-10 business days<\/strong><br>\r\n              South Korea: <strong>4-7 business days<\/strong>\r\n            <\/p>\r\n\r\n            <p>\r\n              Delivery may occasionally take longer because of customs,\r\n              local carriers, weather, holidays, or other circumstances\r\n              outside our control.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n\r\n        <details>\r\n          <summary>\r\n            Do you provide tracking?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              Yes. Once your order has been dispatched, tracking information\r\n              will be sent automatically to the email address used at checkout.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n\r\n        <details>\r\n          <summary>\r\n            How much is shipping?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              Shipping rates vary by destination and are shown at checkout.\r\n              Free standard shipping is available on qualifying orders,\r\n              and the minimum order amount may vary by destination.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n\r\n        <details>\r\n          <summary>\r\n            Do you ship internationally?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              Yes. We ship to selected international destinations,\r\n              including the United States, Europe, South Korea,\r\n              and other supported markets.\r\n            <\/p>\r\n\r\n            <p>\r\n              Available shipping options will be shown at checkout\r\n              after you enter your delivery address.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n\r\n        <details>\r\n          <summary>\r\n            Can I change my shipping address after placing an order?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              If your order has not yet been dispatched, we can usually\r\n              update your shipping address.\r\n            <\/p>\r\n\r\n            <p>\r\n              Please contact\r\n              <a href=\"mailto:support@keeplovely.com\">\r\n                support@keeplovely.com\r\n              <\/a>\r\n              as soon as possible.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/section>\r\n\r\n\r\n  <!-- RETURNS -->\r\n\r\n  <section class=\"faq-section alt\">\r\n\r\n    <div class=\"wrap\">\r\n\r\n      <div class=\"section-head\">\r\n\r\n        <div class=\"eyebrow\">\r\n          RETURNS & REFUNDS\r\n        <\/div>\r\n\r\n        <h2 class=\"serif\">\r\n          If something isn\u2019t quite right.\r\n        <\/h2>\r\n\r\n      <\/div>\r\n\r\n\r\n      <div class=\"faq-list\">\r\n\r\n        <details>\r\n          <summary>\r\n            What is your return policy?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              You may request a return within\r\n              <strong>30 days of receiving your order<\/strong>.\r\n            <\/p>\r\n\r\n            <p>\r\n              Items should be unused and returned in their original condition,\r\n              with original packaging, straps, accessories,\r\n              and included components where applicable.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n\r\n        <details>\r\n          <summary>\r\n            Who pays for return shipping?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              For standard change-of-mind returns,\r\n              return shipping is normally the customer\u2019s responsibility.\r\n            <\/p>\r\n\r\n            <p>\r\n              If your item arrived damaged, defective, or incorrect,\r\n              please contact us and we\u2019ll work with you on the appropriate\r\n              return or replacement shipping solution.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n\r\n        <details>\r\n          <summary>\r\n            What if my item arrives damaged or incorrect?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              Please contact us as soon as possible at\r\n              <a href=\"mailto:support@keeplovely.com\">\r\n                support@keeplovely.com\r\n              <\/a>.\r\n            <\/p>\r\n\r\n            <p>\r\n              Include your order number, a short description of the issue,\r\n              and clear photos where possible.\r\n              We\u2019ll review the issue and arrange an appropriate solution,\r\n              such as a replacement or refund.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n\r\n        <details>\r\n          <summary>\r\n            How long does a refund take?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              Once an eligible return is received and inspected,\r\n              refunds are generally processed within\r\n              <strong>5-10 business days<\/strong>.\r\n            <\/p>\r\n\r\n            <p>\r\n              Your bank or payment provider may require additional time\r\n              before the funds appear in your account.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n\r\n        <details>\r\n          <summary>\r\n            Do you charge a restocking fee?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              No. We do not charge a standard restocking fee\r\n              for eligible returns.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/section>\r\n\r\n\r\n  <!-- PRODUCTS & SUPPORT -->\r\n\r\n  <section class=\"faq-section\">\r\n\r\n    <div class=\"wrap\">\r\n\r\n      <div class=\"section-head\">\r\n\r\n        <div class=\"eyebrow\">\r\n          PRODUCTS & SUPPORT\r\n        <\/div>\r\n\r\n        <h2 class=\"serif\">\r\n          Still deciding?\r\n        <\/h2>\r\n\r\n      <\/div>\r\n\r\n\r\n      <div class=\"faq-list\">\r\n\r\n        <details>\r\n          <summary>\r\n            Can I ask about a bag before ordering?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              Absolutely. If you have questions about a bag\u2019s size,\r\n              details, styling, or everyday use, feel free to contact us\r\n              before placing your order.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n\r\n        <details>\r\n          <summary>\r\n            How can I contact Keeplovely?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              You can reach us at\r\n              <a href=\"mailto:support@keeplovely.com\">\r\n                support@keeplovely.com\r\n              <\/a>.\r\n            <\/p>\r\n\r\n            <p>\r\n              We typically reply within <strong>1-2 business days<\/strong>.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n\r\n        <details>\r\n          <summary>\r\n            What should I include when contacting support?\r\n          <\/summary>\r\n\r\n          <div class=\"answer\">\r\n            <p>\r\n              If your question is about an existing order,\r\n              please include your order number and the email address\r\n              used at checkout.\r\n            <\/p>\r\n\r\n            <p>\r\n              This helps us locate your order and assist you more quickly.\r\n            <\/p>\r\n          <\/div>\r\n        <\/details>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/section>\r\n\r\n\r\n  <!-- SUPPORT CTA -->\r\n\r\n  <section class=\"support\">\r\n\r\n    <div class=\"wrap\">\r\n\r\n      <div class=\"support-inner\">\r\n\r\n        <div class=\"eyebrow\">\r\n          STILL HAVE A QUESTION?\r\n        <\/div>\r\n\r\n        <h2 class=\"serif\">\r\n          We\u2019re here to help.\r\n        <\/h2>\r\n\r\n        <p>\r\n          If you couldn\u2019t find what you were looking for,\r\n          send us a message and we\u2019ll get back to you as soon as we can.\r\n        <\/p>\r\n\r\n        <a\r\n          class=\"btn\"\r\n          href=\"mailto:support@keeplovely.com?subject=Keeplovely%20Customer%20Support\"\r\n        >\r\n          CONTACT SUPPORT \u2192\r\n        <\/a>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/section>\r\n\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>KEEPLOVELY \u00b7 FAQ A few things you may want to know. From shipping and tracking to returns and order changes, here are answers to some of the questions we hear most often. ORDERS &#038; SHIPPING Before your bag arrives. How long does it take to process my order? Orders are typically prepared and dispatched within [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1531","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/keeplovely.com\/ko\/wp-json\/wp\/v2\/pages\/1531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/keeplovely.com\/ko\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keeplovely.com\/ko\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keeplovely.com\/ko\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/keeplovely.com\/ko\/wp-json\/wp\/v2\/comments?post=1531"}],"version-history":[{"count":4,"href":"https:\/\/keeplovely.com\/ko\/wp-json\/wp\/v2\/pages\/1531\/revisions"}],"predecessor-version":[{"id":1536,"href":"https:\/\/keeplovely.com\/ko\/wp-json\/wp\/v2\/pages\/1531\/revisions\/1536"}],"wp:attachment":[{"href":"https:\/\/keeplovely.com\/ko\/wp-json\/wp\/v2\/media?parent=1531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}